It's really easy to piss off your customers. Third Rate Western staff are forced to do it, you know. So that means that they get really good at it. Here's one method:
As the 7:46 to Bristol arrives at Bristol at 8:29 (7 minutes late even going by the grossly padded timetable to take into account the "following the stopping service debacle"), shut the doors of the little train to Cardiff and, as the passengers from the 7:46 approach you wanting to get on it, shrug and send the train on its way.
Of course, there's no point blaming the train manager, he's just following the Third Rate Western rules.
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Interestingly enough I read something recently regarding London Midland who are operating the St. Albans Abbey branch line from Watford Junction to St. Albans Abbey saying that they will hold trains as much as possible if delays do occur, i.e: staff were re-trained to hold trains upto 5 minutes longer for connecting passengers.
So the xx:xx train from St. Albans is late approaching Watford Junction and the yy:yy service from Milton Keynes into London Euston is currently on-time, staff will hold the yy:yy train for upto 5 minutes to allow customers from the xx:xx train to make the connection.
Perhaps you might consider this suggestion to FGW to see what their reply is...although it might not be any good...
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